In October 2015, it became a criminal offence to supply vaping products to persons under the age of 18 in the UK. In May 2016 this law was extended to include some products supplied to customers in other EU member countries.
We've always taken a firm position in this regard, however, as a result of this new legislation, we have implemented steps to ensure we do not supply nicotine containing products to minors.
To avoid the potential pitfalls of repeated automated age verification every time you check out, we perform age verification manually and securely at no extra cost to you and we log this within your customer account. To facilitate these checks, you will be required to provide your residential billing address, your actual birthdate, and register a customer account with us (if you haven't already done so).
Our system allows you to checkout as a guest, but if you choose this option, there could be additional delays to your order as we try to identify if age verification has been performed for any of your previous purchases. You will also need to make sure you use your actual home/billing address as the main address on your account, rather than a work or delivery address.
When you place an order, if your account hasn't been verified previously, we will first try to obtain age verification using ID check software which returns a match in around 95% of cases. The ID check leaves a "soft footprint" on your credit record and although this doesn't affect your credit rating, a one-time only manual check is better and less costly than a repeated automated check every time you place an order. If no match is found or if your address is outside the UK, you will receive an email requesting a scan or clear photo of your driving licence or passport. Once your ID has been received and validated, it will be logged to your account so we don't need to verify you again. If you supplied actual evidence of age, it will be permanently deleted from our systems.
You'll need to use your same customer account every time you order, to avoid these checks being repeated every time you order and the potential delays that can cause.